Refund policy

Returns and Refunds:

Custom-made items are non-refundable, except in cases of damage or defects that occur during production.

Non-custom (ready-made) items may be returned within 14 days of delivery if unused, undamaged, and in their original condition.

Customers are responsible for all return postage costs, unless the item is confirmed to be faulty or incorrect.

Refunds will be processed once the returned item has been received and inspected.

To arrange a return or discuss any concerns, please contact intotheburrowstudio@outlook.com.

Event Sales:

Items sold at markets, fairs, or other in-person events are sold as-is.

Customers are encouraged to inspect all items before purchase, as returns are not accepted for event sales unless the product is found to be faulty.